G-TECH Services, Inc. Product Engineer Service / Serviceability in Allen Park, Michigan
The Diagnostic Design Service Engineer is primarily responsible to design and develop, validate then implement service tool applications to be released on the client's dealership/aftermarket network vehicle communication support tool. The Diagnostic Design Service Engineer will use client specific authoring software, XML scripting tools and engineering analysis tools to develop tool applications. Main responsibilities include: • Develop diagnostic applications in support of new and previously released client and Joint Venture vehicles. • Leverage various debug programs to understand how data and information “flows” through the software ecosystem. • Triage and identify resolution path for field concerns. • Collaborate with team members to analyze vehicles’ diagnostic needs then create a support plan and execute according to that plan. • Interface with Product Engineering regarding new control system technologies requiring new diagnostics service procedures and support. • Use team adopted workflow web sites such as Share Point, Rally, HPQC to accept work and make sure your software is delivered according to the schedule. • Ability to learn existing service tool ecosystems supporting the diagnostic service tools IDS and/or FDRS (for example, operating system, vehicle protocol / communication drivers, databases, libraries). • Design, develop, test, and release service tool features on the diagnostic service tools using OTX/Grade X and/or MCP Wizard, XML scripting tools and software programming tools. • Manage and understand data, process data requests, and maintain and leverage team templates. • Interface with Software/Hardware Designer/Supplier to assure design intent is met. • Perform vehicle validation using both vehicle simulation software as well as on-vehicle validation.
• Project Management utilization • Experience with software development via scripting tools or other standard programming languages. • Experience capturing vehicle communication bus protocol traffic and ability to read/decipher captured files. • Strong problem-solving skills and willingness to understand complexities beyond stated job responsibilities.
• Proven ability to successfully meet objectives and delivery deadlines in a self-directed environment. • Project Management skills and experience. • Ability to work closely with global teams to communicate and agree on desired outcomes. • Strong verbal and written communication skills.
• Dealership field experience working with Service Departments and Repair Technicians is a plus.
Degree in Computer Science, Computer Engineering, Electrical Engineering, Applied Science or Automotive Technology
Additional Information :
• Ability to communicate with stakeholders to drive changes that relate to both HMI and UX. • Ability to work from home as well as travel into the office when needed
Req ID JN -112021-116726