G-TECH Services, Inc. Project Leader / Specialist / Associate General in Allen Park, Michigan
Lead efforts to identify Service Part Warranty (SPW) spend reduction actions and work with cross-functional activities to implement actions in support of spend reduction objectives. MAJOR RESPONSIBILITIES: • Support delivery of the SPW. • Lead for analyzing, identifying, and implementing SPW spend reduction actions, including working with cross-functional activities. • Lead development of business cases and action plans for top issues or emerging issues. • Work collaboratively with other SPW Specialists, SPW Analyst, and SPW Claims Assessor. • Provide necessary warranty support to the engineering activities. • Support SPW Global Warranty Chargeback (GWC) Specialist in development of debit packages, resolving disputes, and managing resample requests, as required. • Support Product Category Management teams with data and analysis, as required. • Support continuous improvement initiatives. • Additional responsibilities as required • Major interfaces include: Service Engineering Operations, Product Category Management, Finance, Extended Service Business (ESB), Product Development, and other departments.
- Strong problem solving ability - Strong interpersonal skills; ability to work with other areas of SEO, Design & Release Engineers, Finance, Supplier Technical Assistance (STA), Marketing, and management on a regular basis - Solid written & verbal skills to communicate project status and results on a regular basis - Able to work independently with minimal supervision - Strong project management skills with the capability of organizing & managing numerous projects simultaneously from inception, feasibility, and through implementation
- Overall knowledge of vehicle systems & operations, and mechanical light repair procedures - Understanding of diagnostics and repair procedures
- Previous Certified Automotive Technician & Dealership experience is preferred - Previous warranty analysis experience is preferred - Understanding of the service publications development and release process is preferred - Working knowledge of Systems such as GSAR, MMP, PTS, GCQIS, and SharePoint is preferred - Engine and/or Auto Transmission knowledge and experience beneficial
Bachelors Degree in a technical field
Category Program Management
Req ID JN -052021-115784