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G-TECH Services, Inc. Connected Services Feature Owner - PSP - EC1294 in Auburn Hills, Michigan

The Connected Vehicle Team is revolutionizing the vehicle ownership experience through the invention of software products delivered to customers through a variety of digital touchpoints including mobile apps, websites, and in-vehicle infotainment systems. The Connected Services Feature Owner responsibilities include but not limited to:

  • Collaborate with internal and external stakeholders to recognize feature opportunities and develop the vision, functional objectives, epic user stories, logical architectures, and UX/UI concepts that meet the needs.

  • Lead feature definition end-to-end across all customer interaction channels (i.e. in-vehicle, call center, mobile app and web) that meet the product vision and objectives.

  • Prioritize requirements for downstream teams to support iterative development and minimal viable product (MVP) definition.

  • Ensure feature definitions provide robust customer experiences and flexibility to support multiple regions and future product evolution.

  • Work with customer channel and system component owners to ensure feature is delivered in a way that meets feature objectives and has a consistent cross-channel experience.

  • Represent the feature to product development teams throughout the product development lifecycle to ensure resulting product meets the feature vision and objectives.

  • Communicates status, risks and escalations to the leadership team.

  • Monitor and communicate in market feature performance and lead resolution for production issues.

  • Create and maintain communications regarding vision and progress like a feature roadmap and release plan.

  • Create contractual project related documentation like a requirements specification or statement of work.

Qualifications:

  • Bachelors/Master’s degree Electrical, Computer, Information Technology or equivalent.

  • 3+ years’ experience in a product definition or systems engineering role for software-based consumer products.

  • Strong leadership and technical skills to lead cross-functional teams and align stakeholders.

  • Technical skills including:

  • Understanding software systems and products.

  • Ability to review designs and ensure they meet best practices.

  • Experience testing or verifying software meets acceptance criteria.

  • The desire to be part of, and contribute to, a team with a proven ability to work cross-functionally with designers, coders, integrators and business teams.

  • Strong relationship-building skills including the ability to relate constructively to all levels of an organization.

  • Ability to multitask and prioritize projects and tasks judiciously.

  • Strong listening, written, and oral communication skills.

  • Ability to articulate ideas to both technical and non-technical addressees.

  • Ambition and the ability to be self-directed.

  • Excellent organizational and communication skills.

Preferred Requirements:

  • Master of Science in Electrical, Computer, Information Technology or equivalent.

  • Experience with automotive connected vehicle, Internet-of-Things, vehicle infotainment products, mobile apps and/or customer web portals.

  • Experience reading/writing requirements using DOORs.

  • Experience in a Scrum Product Owner or similar role in an agile environment.

  • Experience using Atlassian Jira Agile (www.atlassian.com/software/jira/agile).

  • Experience modeling business or software processes using BPMN constructs.

  • Experience capturing and managing software requirements as User Stories.

  • Experience facilitating backlog refinement.

  • Experience delivering a product used globally (multilingual and localized).

  • Experience creating release notes, user documentation, and/or training materials.

  • Experience writing a requirements specification or statement of work.

Category Program Management

Function Engineering

Req ID JN -092020-114617

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