G-TECH Jobs

Job Information

G-TECH Services, Inc. Customer Service Representative in auburn hills, Michigan

Job Description

We are seeking a customer service professional experienced in telephone support, troubleshooting and customer education. Strong analytical skills and ability to work both independently and as part of a team are essential. We prefer candidates that are confident and capable of working in a group of talented, intelligent individuals. We are a local, quickly growing business with a 15 years history.

This is a customer service position, but it also requires the candidate to be able to assist customers with a range of technology and some accounting issues. It is a challenging role and needs a quick learner. The ability to receive and learn from constructive criticism, both while on and off calls, is a requirement.

The customer service position is scheduled Monday through Friday, daytime hours. Full-time employment includes an incredible benefits package. Benefits consist of Medical/Dental, PTO, and Paid Holidays (details will be provided).

Interested candidates may reply with an updated resume and a brief cover letter explaining how your personality and experience may fit the position.

Job Responsibilities:

· Quickly learn and troubleshoot a wide range of issues and software platforms

· Respond to, handle and resolve customer inquiries via phone, email and/or chat

· Guide end users to support them in becoming more productive

· Provide customers with product and service information

· Research and resolve issues

· Process orders, forms and contracts

· Identify and escalate customer issues

· Handle customer billing questions

· Conduct outbound call campaigns to existing customers (i.e., survey user base)

· Support and train the customers on all platforms

· Perform general administrative tasks (data entry, reports, research, etc.)

· Remain current on internal processes, procedures, and training used for managing customer technical and accounting issues

· Utilize all available tools to analyze customer issues, provide communication on internal databases and ensure exceptional documentation on customer accounts

· Must be punctual, reliable, and have consistent attendance

· Overtime and on-call, as needed

· Other duties may be assigned to meet business needs.

Skills/Abilities:

· Ability to deliver outstanding customer service

· Excellent listening and strong empathy skills

· Well-developed communication and analytical skills

· Good problem-solving skills and focus on quality

· Serenity in challenging situations

· Ability to multi-task

· Must be extremely detail oriented with respect to documentation and communication.

· Positive dynamic compassionate personality

· Ability to adapt to a fast-paced environment

· Excellent Data Entry, Spelling, Grammar and Customer Service Skills

· Self-motivated quick learner

  • Ability to take ownership and work independently to resolve customer concerns.

Education/Training/Experience Requirements:

  • High school diploma or equivalent required, some college preferred

  • Six months or more experience in a customer service environment (inbound/outbound calls) with great phone and communication skills.

· Proficient in Microsoft software (Excel, Word, PowerPoint, Visio, Access)

  • Expert knowledge of Windows Excel including Pivot Tables preferred

  • The ability to troubleshoot software platform issues preferred

  • Understand basic accounting, auditing and business procedures preferred

  • Prefer experience with web-based conference software such as GoToMeeting or WebEx

  • Flexibility in Scheduling (Days/Hours)

  • Interested, Qualified Individuals please apply today for consideration.

Position Details

Minimum Qualifications:

  • Entry Level

Career Category:

  • Category: General Business & Administration - Type: Clerical & Administration

Education Required:

  • High School/GED, some college preferred

Job Characteristics:

  • Full-time

Category IT Helpdesk / Support

Function Information Technology

Req ID JN -062019-111544

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