G-TECH Services, Inc. Implementation Manager in Auburn Hills, Michigan
Successfully implement customers with company suite of applications, which may include integration with customer’s 3 rd party or ERP system. Must be able to lead and manage Implementation Team. Ensure all implementation and integration goals are reached according to project plans, timelines, budgets and quality expectations. The Implementation Supervisor ensures all implementations/integrations meet deadlines, validates and signoffs on implementations/integrations prior to Go Live, and provides team activity reporting to upper management.
Lead customer facing conference calls and webinars to gather requirements, discuss project status, discuss issues, demonstrate system functionality, etc.
Outline most efficient and effective solution based on customer requirements.
Define and execute interface options with 3 rd party systems (Ariba, Jaggaer, Coupa, SAP, etc) or accounting integration if necessary (Lawson, Quickbooks, etc)
Ability to outline and document mapping requirements for cXML and EDI documents
Provide appropriate documentation to development team
Verify mapping in test environments
Provide approval to move to production environment
Verify mapping in production environments
Document customer requirements and determine overall process flow for purchasing, invoicing and payment processes.
Create and manage project plan and timeline that are agreed upon from all parties.
Configure and test PO and Invoice integration into various ERP or 3 rd party systems.
Includes cXML and EDI integration
Ensure that all tasks associated with integrations are completed on time and within customer expectations.
Conduct weekly integration calls, document meeting minutes and communicate meeting notes to all parties.
Provide timely follow-up to external communications relative to integrations.
Research and evaluate internal and external reported system issues
Determine if configuration or system issue
Analyze impact of proposed solution across the business
Conduct test scenarios and provide to development team based off findings
Manage internal and external expectations on resolution depending on urgency of the issue
Lead and participate in internal project status meetings on weekly basis to update team on progress of tasks and discuss roadblocks, etc.
Communicate to upper management with team’s activity
Minimum Educational/Work Requirements/Additional Information:
Proficient in Microsoft software (Word, Excel, PowerPoint, Visio, Access)
Minimum five years of relevant work experience with systems integration projects
Knowledge of web-based supply chain management applications at a corporate level, particularly procurement modules (Ariba/SAP, Jaggaer, Coupa, ESM) is preferred
Experience with ecommerce and system integrations including knowledge of: punchout, hosted catalog content management, EDI, cXML and XML
Experience with electronic payment or financial applications preferred
Experience in writing functional specifications
Experience in Use Case development
Experience setting up/executing test scenarios
Experience with Salesforce
Working knowledge of Project Management principles and practices
Demonstrates high level of attention to details and attention to quality
Able to communicate effectively both verbally and in writing
Able to learn new skills, technologies, information effectively
Demonstrates good decision-making skills
Superior analytical and trouble shooting skills
Demonstrates good organizational skills
Working knowledge of web-based technologies for training and presentations
Working knowledge of web-based application launches including customization and system integration
General knowledge of database file manipulation and extraction
General knowledge of data security as it relates to internet payment options
Able to provide written process documentation for new procedures
Able to provide constructive and timely feedback to peers, management, subordinates
Able to demonstrate leadership
Able to work in a flexible, fast-paced environment
Demonstrates excellent customer service skills
Able to train others and make presentations
Able to manage multiple projects
Coach and develop Implementation Team
Bachelor of Science preferred
Category Project Management
Function Information Technology
Req ID JN -062019-111543