G-TECH Services, Inc. Instructional Technical Writer in Auburn Hills, Michigan
Support technical training initiatives by creating instructor led or web based training, including process documentation, work instructions, classroom training, job aids and knowledge articles. Key functions include:
Identify learning objectives, performance outcomes and evaluate strategies to deliver content.
Create partnerships with internal teams to produce design content and drive greater value.
Develop project plans that include review checkpoints to monitor the accuracy and effectiveness of training content and business performance.
Analyze design and produce solutions to ensure that content development and maintenance meet and/or exceed performance requirements and business goals
Ensures the Learning Management System environment is setup and configured properly, including updates to picklists and uploads of data.
Administers LMS security roles and user access permissions such as password resets, access to profiles, and other modules.
Organizes and maintains the LMS content, which includes publishing eLearning content and scheduled course offerings and appropriate use of programs, curricula, and assignment profiles.
Assigns LMS content to users, record and reconcile classroom rosters and item completion status.
Supports e-learning course production by building course implementation procedures, guidelines for publishing courses and course content production; partnering with the HR Learning & Development Instructional Design team.
Creates regular and ad hoc reports as needed by the business from the LMS systems.
Provides assistance and support to end users, responds to inquiries, and performs troubleshooting activities.
Req ID JN -012019-110505