G-TECH Services, Inc. Instructional Technical Writer in Auburn Hills, Michigan

Job Description:

  • Support technical training initiatives by creating instructor led or web based training, including process documentation, work instructions, classroom training, job aids and knowledge articles. Key functions include:

  • Identify learning objectives, performance outcomes and evaluate strategies to deliver content.

  • Create partnerships with internal teams to produce design content and drive greater value.

  • Develop project plans that include review checkpoints to monitor the accuracy and effectiveness of training content and business performance.

  • Analyze design and produce solutions to ensure that content development and maintenance meet and/or exceed performance requirements and business goals

  • Ensures the Learning Management System environment is setup and configured properly, including updates to picklists and uploads of data.

  • Administers LMS security roles and user access permissions such as password resets, access to profiles, and other modules.

  • Organizes and maintains the LMS content, which includes publishing eLearning content and scheduled course offerings and appropriate use of programs, curricula, and assignment profiles.

  • Assigns LMS content to users, record and reconcile classroom rosters and item completion status.

  • Supports e-learning course production by building course implementation procedures, guidelines for publishing courses and course content production; partnering with the HR Learning & Development Instructional Design team.

  • Creates regular and ad hoc reports as needed by the business from the LMS systems.

  • Provides assistance and support to end users, responds to inquiries, and performs troubleshooting activities.

Requirements:

Category Training

Function Engineering

Req ID JN -012019-110505

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