G-TECH Services, Inc. IT Supervisor in Auburn Hills, Michigan
Overseeing the operations of corporate IT departments is the primary duty of IT Supervisors. They manage staff that upgrades and maintains a company’s computer systems, including databases, mainframe systems, data communication networks and software programs. IT Supervisors also manage a team of administrators and installers when installing and implementing new systems. It is typically the responsibility of IT Supervisors to hire, train and evaluate IT staff, assign tasks and arrange project schedules. In addition, IT Supervisors perform assessments on company systems to ensure proper operations and to identify any issues that need to be addressed.
IT Supervisors typically run IT departments but might report to a higher executive, such as Chief Technology Officer (CTO). They can work in nearly any type of industry. As reported by the Bureau of Labor Statistics (BLS), IT Supervisors should realize a growth rate of 15 percent through 2024. The continued need for increased cyber security and expansion of technological systems as well as the ongoing trend toward cloud computing are believed to be among the main reasons for this expected growth.
IT Supervisor Duties and Responsibilities
IT Supervisors must handle a variety of tasks in order to satisfy all of their core responsibilities in areas of computer systems analysis, installation, maintenance and upgrades. We have analyzed several job listings and identified the following duties and responsibilities that fall mainly to IT Supervisors.
Install and Maintain Computer Systems
IT Supervisors generally run the IT team that initially installs a company’s internal network and computer systems. They analyze a company’s technology needs, develop systems and software, implement hardware and software, conduct tests and maintain ongoing operations of all systems.
Upgrade Existing Technology
It is typically up to IT Supervisors to evaluate a company’s systems and determine the need for upgrades. They monitor information about upgrades to specific systems and schedule upgrades as needed.
Ensure Data Recovery
In emergency situations, it is imperative that companies have a data recovery system in place. IT Supervisors are typically responsible for creating a disaster recovery plan for corporate data and systems. IT Supervisors also assess data risk factors.
Manage IT Staff and Operations
From hiring and training staff to setting work schedules and establishing department procedures, IT Supervisors are generally responsible for all aspects of the operations of an IT department. They arrange for ongoing staff training and professional development, create work assignments, assemble installation teams, oversee Help Desk operations and perform employee evaluations.
IT Supervisor Skills
IT Supervisors should display stronger than average communication, analytical, organizational and problem solving skills to be successful in this field. They should be team-building leaders who possess time management and troubleshooting skills and a thorough understanding of computer systems and functions. Knowledge of business operations, such as financial and personnel management, is important. A deep understanding of project management practices and processes, such as scheduling, budgeting and meeting deadlines, is crucial for IT Supervisors. In addition to these important skills and abilities, employers typically seek IT Supervisors with the following capabilities:
Knowledge of computer operating, software and other systems.
Understanding of most recent computer system upgrades.
Integrating new and upgraded systems.
Monitoring systems operations and make recommendations as needed.
Developing technological procedural and operations manuals.
IT staff selection and training.
IT Supervisor Tools of the Trade
The IT Supervisor toolbox should contain various tools that allow them to successfully perform all job tasks. If you are interested in a career as an IT Supervisor, you should be capable of using the following:
Business management software – finance, management, HR and other relevant business management software can be effective tools to help IT Supervisors succeed in non-technical duties associated with this position.
Management reporting – IT Supervisors should be able to produce coherent reports and manuals outlining department procedures, upgrade processes, budget development and other areas of responsibility.
Project management tools – from using scheduling practices to effective team building methods, project management software and online tools can be crucial to the success of IT Supervisors.
IT Supervisor Education and Training
Many companies seek IT Supervisors who possess a bachelor’s degree in computer science, information technology or a related field, though some will accept an associate’s degree in these areas. A degree in business administration can also be helpful for IT Supervisor candidates. Certifications in the technical field, such as Microsoft Certified Professional (MCP) or Cisco networking certification, can be required by some companies.
Implement all strategies for all IT operations and supervise efficient working of all IT staff and prepare orientation programs for all new employees and ensure compliance to all deadlines and provide upgrade to all systems as per requirement.
Analyze all IT infrastructures and prepare reports to be submitted to senior management and perform research on all technological solutions and provide support to all procurement procedures and maintain knowledge on all latest technologies.
Design and execute all IT policies and procedures to design all IT infrastructures and maintain compliance to all standards and policies and administer efficient working of all IT equipments and hardware and manage all communication with operation management team.
Coordinate with various departments to design all management reports for all IT projects and administer everyday activities for all IT systems and manage all technical projects and ensure compliance to all deadlines.
Oversee efficient working of all IT personnel and maintain knowledge on all job functions and administer all business requirements and ensure achievement of all business objectives and evaluate all IT systems.
Determine and implement various IT procedures and assist to integrate various processes to new and existing systems and prepare all user specifications and perform tests on all applications according to technical specifications.
Provide support to all software engineering processes and assist to code all programs and design short and long term objectives for all applications and coordinate with departments to analyze all requirements and provide efficient support to all end users.
Administer project list and prioritize all work and determine an effective departmental budgets and maintain and recommend improvements to all manufacturing systems and ensure profitability of all processes.
Collaborate with department personnel and design innovative solutions for all IT issues and maintain all hardware and software for processes according to security requirements and maintain logs of all issues and assist to resolve all efficiently.
Organize and conduct all staff meetings for project reviews and supervise all IT operation systems and services and analyze all customer requirements and develop solutions for same.
Category Project Management
Function Information Technology
Req ID JN -092019-112402