G-TECH Services, Inc. Application Support Specialist in Dearborn, Michigan
This is an Application Support position.
The successful candidate will be working with a global team to provide Application support that includes technical support, analyze and resolve software failures, troubleshoot technical problems, etc.
Participate in our client's the internal team to manage daily operations of applications utilizing standard ITIL V3 tools.
Ensure Critical Success Factor (CSF), Critical to Quality (CTQ) and Key Performance Indicators (KPI) are met for these applications
Interface with Business IT and business owners to prioritize improvement efforts
Assist with problem solving on various support tickets as needed
Work with other IT teams (DBA"s, server operations, OpsControl, etc.) to meet application requirements
Assist team lead with managing assignments and work load of global support team
Meet security and control requirements for a SoX application including:
IT Policy Manual compliance, Systems audit completion and evidence gathering, interface documentation, audit participation, and Operation Identified Comment (OIC) resolution.
Champion documentation creation and maintenance including:
Operational processes, incident resolution procedures, maintenance of knowledge articles
Identify and implement process improvements in collaboration with the business and Application development teams
Track and incorporate metrics and data to drive team priorities and utilize problem management processes Assignment may be extended. Position may have to carry pager couple months in the year.
Bachelors Degree (Computer Science or related)
3+ Years of experience with Mainframe and Web technologies
Working knowledge of Production Support and System Analysis activities
Experience with Oracle, Unix/Linux, DB2, and SQL, PL/SQL
Demonstrated successes in managing multiple, concurrent high priority responsibilities in a time-pressured environment
Mainframe skills (for example- JCL, RACF)
J2EE skills (for example - Java, Websphere)
Motivated and self-starter
Ability to multitask by working with multiple initiatives
Able to interact with IT and business customers located globally to clarify or define business needs/issues
Excellent written and verbal communication skills
Track Record of Customer Satisfaction
Knowledge of Agile and ITIL
Experience in working with applications on distributed platforms
Knowledge of infrastructure components (database, application, web server etc.)
Experience in a diverse global team environment
- Bachelors Degree (Computer Science or related)
G-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients’ job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.
At G-TECH, we embrace a personalized approach to professional staffing, recognizing the important link between employee and employer satisfaction. We work tirelessly to connect qualified job seekers with positions that align with their career goals, skillsets and personalities. Upon placement, we support our employees throughout the duration of their assignments, providing them with a direct point of contact who serves as a dedicated advocate and sounding board. As our employees can attest, this approach is consistently effective in bettering the contract employment experience.
At G-TECH, our mission is simple: we are dedicated to connecting great people with great places to work.
# of Openings 1
Recruiter Bradley Vande Kieft
Category Information Technology (IT)
Recruiter Email firstname.lastname@example.org
Job Location US-MI-Dearborn