G-TECH Services, Inc. CISCO UCCE Voice Planner in Dearborn, Michigan

Position Title: Network Engineering Practitioner

Position Description:

UCCE Voice Planner Position Duties:

  • Plan, design and deliver Cisco voice infrastructure services to support the company’s global contact centers

  • Participate in capacity planning and global voice technology standards.

  • Meet with customers, suppliers, and internal teams to evaluate requirements and recommend global voice solutions. Analyze location's current voice network infrastructure and design.

  • Knowledge of the Cisco UCCE (contact center environment)

  • Experience with the enterprise-level IP-based communications (VoIP, protocols, codecs and standards. e.g. SIP, H.323, MGCP, SCCP, SIP).

  • Strong knowledge of network infrastructure (switching and routing) and endpoints (phones, gateways, softphone, etc.)

  • Ability to manage multiple planning and delivery tasks.

  • Excellent requirements gathering skills and the ability to map those requirements into standards

  • Able to explain complex technical and heuristic situations to non-technical, novice users to get them to understand the impact of designs, decisions, and standards.

  • Exhibit excellent oral and written communication skills.

  • Highly motivated and self-empowered to recognize and solve problems.

Skills Required:

  • Strong knowledge of Cisco voice over IP technology and related services

  • Knowledge of the Cisco UCCE (contact center environment)

  • Experience with Cisco Unified Communications systems (CUCM, Voice Gateways)

  • Excellent requirements gathering skills and the ability to map those requirements into standards

Skills Preferred:

  • Highly motivated and self-empowered to recognize and solve problems.

  • Ability to meet with customers, suppliers, and internal teams to evaluate requirements and recommend global voice solutions.

Experience Required:

  • Minimum Requirements 3-5 years of experience

Education Required:

  • Bachelor's Degree (Computer Science or related preferred)

Education Preferred:

  • Cisco training and/or certifications

Category Networking

Function Information Technology

Req ID JN -012019-110490

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