G-TECH Jobs

Job Information

G-TECH Services, Inc. Customer Service/Office Manager in Dearborn, Michigan

Job Description for Customer Service Representative

IDEAL CANDIDATE:

Fast at learning new systems. Typing skills. Ability to learn and maintain knowledge of products. Team worker. Communication skills. Analytical and problem solver. Flexible. Self motivated.

RESPONSIBILITIES:

All the below definitions are subjects to the sales manager guidance and/or the team in Israel:

• Support Sale Team in USA/Canada/Mexico territories

• Support the sales and marketing activities in the territory.

• Understand the process from receiving an order until the goods are sent to the customer & up to payment by customer.

• Receive customers' orders (by fax or mail), type it in the ERP system.

• Send order confirmations according to the defined process.

• Send packing list to the logistic warehouse.

• Follow up with the warehouse on deliveries status.

• Support resolving quality or logistic problems.

• Maintaining relationships with existing customers via telephone calls and Email.

• Gaining a clear understanding of the customer's needs.

• Gathering market and customer information if requested.

• Follow up on leads, quotations and/or any other data.

• Performing mailings activities as requested.

• Follow up on mailing activities.

• Schedule meetings for the sales manager with customers.

• Prepare paperwork as request.

• Prepare reports, according to requests.

• Communicate with client on a regular basis.

• Coordinate with client to accomplish the work required.

• Follow-up for collection of payments.

• Supporting in stock management according to definitions.

• Provide on-the-job training to new back office employees.

• Other duties as assigned.

SKILL REQUIREMENTS:

• Ability to learn and implement the ERP system.

• Proficient knowledge of the office software (Excel, Word, Power Point Outlook, etc.) and PDF files.

• Ability to use the above software.

• A team working and ability to adapt to changing situations.

• Customer service orientation.

• Responsive, responsible and reliable.

Category Sales

Function Clerical / Administrative

Req ID JN -092021-116513

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