G-TECH Services, Inc. Product Engineer Service / Serviceability in Dearborn, Michigan
The Diagnostic Design Service Engineer is primarily responsible to design and develop, validate then implement service tool applications to be released on the dealership/aftermarket network vehicle communication support tool. The Diagnostic Design Service Engineer will use specific authoring software, XML scripting tools and engineering analysis tools to develop tool applications. Main responsibilities include: • Develop diagnostic applications in support of new and previously released and Joint Venture vehicles. • Leverage various debug programs to understand how data and information “flows” through the software ecosystem. • Triage and identify resolution path for field concerns. • Collaborate with team members to analyze vehicles’ diagnostic needs then create a support plan and execute according to that plan. • Interface with Product Engineering regarding new control system technologies requiring new diagnostics service procedures and support. • Use team adopted workflow web sites such as Share Point, Rally, HPQC to accept work and make sure your software is delivered according to the schedule. • Ability to learn existing service tool ecosystems supporting the diagnostic service tools IDS and/or FDRS (for example, operating system, vehicle protocol / communication drivers, databases, libraries). • Design, develop, test, and release service tool features on the diagnostic service tools using OTX/Grade X and/or MCP Wizard, XML scripting tools and software programming tools. • Manage and understand data, process data requests, and maintain and leverage team templates. • Interface with Software/Hardware Designer/Supplier to assure design intent is met. • Perform vehicle validation using both vehicle simulation software as well as on-vehicle validation.
• Strong problem-solving skills and willingness to understand complexities beyond stated job responsibilities. • Project Management utilization • Experience with software development via scripting tools or other standard programming languages. • Experience capturing vehicle communication bus protocol traffic and ability to read/decipher captured files.
• Proven ability to successfully meet objectives and delivery deadlines in a self-directed environment. • Project Management skills and experience. • Ability to work closely with global teams to communicate and agree on desired outcomes. • Strong verbal and written communication skills.
• Dealership field experience working with Service Departments and Repair Technicians is a plus.
Degree in Computer Science, Computer Engineering, Electrical Engineering, Applied Science or Automotive Technology
Additional Information :
• Ability to communicate with stakeholders to drive changes that relate to both HMI and UX. • Ability to work from home as well as travel into the office when needed
Req ID JN -022023-119758
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