G-TECH Services, Inc. Vehicle Engineer in Dearborn, Michigan
Provide Export market voice of the customer to the corporate knowledge process and champion the identification, resolution and prevention of customer issues.
Position will work with customer attribute and functional engineering teams to update corporate knowledge data bases with actionable voice of the customer requirements, specifications and design rules.
Lead cross functional team to follow processes in developing new corporate requirements and developing migration plans for application to new vehicles
Gather customer research and benchmark competitive vehicles to support requirement development
Analyze corporate field data to identify potential unique environmental or customer usage issues
Provide export market systemic issue assessment of forward-model products for issues that impact Customer Satisfaction, incorporating competitive and customer quality indicator analysis.
Document and champion customer issues though Vehicle Program Team and Executive Escalation forums.
Utilize Excel, PowerPoint, and corporate tracking systems to document issues and solutions.
Prepare vehicles/properties to support systemic issue vehicle drives and evaluations
Demonstrated analytical skills for identifying, diagnosing and resolving issues
Excellent communication skills and ability to put technical presentations together quickly to demonstrate main points
Proficient in MS Office Products (Excel, PowerPoint, Word)
Product development experience in automotive or similar industry
- BS in Engineering required from top Engineering schools.
Req ID JN -112018-28575