G-TECH Services, Inc. Business Analyst in Detroit, Michigan
Perform technology functions to include but not limited to business and systems analysis, application development and process improvement. Serve as a liaison between the business area and the IT organization when needed. Identify, document and communicate system and process changes necessary to improve system and operational performance measures. Possess an in-depth knowledge of line of business while contributing to the identification, analysis and recommendation of technical process improvement initiatives. Design, create and implement technical solutions. Support complex business processes. Bachelor’s degree in related field preferred. Five (5) years of relevant technical or business work experience required. Experience in managing cross functional teams or projects required. Advanced knowledge preferred in: system development life cycle, process design, re-engineering, and organization transformation, Six Sigma, CMMI, ITIL or computer programming languages.
We are looking for someone with experience in Cisco ACD Call Routing, data analysis and user acceptance testing.
Function Information Technology
Req ID JN -012024-120823