Job Information

G-TECH Services, Inc. Engagement Center Specialist in Detroit, Michigan

Required Skills and Experience:

Medical Terminology or medical background such as nursing assistant/tech or doctor office experience

Customer Service experience

Exceptional phone skills

Administrative/PC skills

Highly preferred:

  • Provide high quality, member focused servicing using knowledge of plans, products, systems, and procedures to meet or exceed member experience

  • Assist in locating primary care physicians, specialists and dentists

  • Thoroughly explain wellness care management program benefits to members

  • Work as a team member to assist nurses in researching providers, eldercare, nursing homes

  • Concisely and accurately enter documentation into Care Advance

  • Effectively engage over the phone via both inbound and outbound members that qualify for our clinical programs or those who are interested in learning more about our services

  • Refer and/or warm transfer to wellness and care management components and other BCBSM areas and vendors as needed

  • Process provider requests as needed

  • Act as member's first trusted source for WCM programs

  • Schedule appointments between the member and coach in appropriate systems

  • Assign referrals to designated staff

  • Process requests for compliance inquiries

  • Access various WCM department mailboxes and voicemail as needed

Ability to function independently

Critical Thinking

Quick learner


Category Administrative

Function Clerical / Administrative

Req ID JN -082023-120383

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