G-TECH Jobs

Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost effective area in accordance with departmental and corporate standards and objectives. Bachelor's Degree in related field preferred. A minimum of 60 college credits is required. Three (3) years customer service, or claims processing, or membership and billing experience required. Two (2) years experience in a leadership role preferred.

ADVANCE HIRE TEAM LEAD PROGRAM

SUMMARY

Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.

2. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.

3. Select, train, develop, appraise and counsel support staff personnel.

4. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.

5. Monitor and analyze proficiency and quality efforts subordinate personnel.

6. Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.

7. Recommend and implement new or improved systems which will enhance or expedite work.

EDUCATION AND/OR EXPERIENCE

1. Bachelor's Degree in related field preferred.

2. A minimum of 60 college credits is required.

3. Three (3) years customer service experience

4. Two (2) years’ experience in a leadership role required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILLS AND ABILITIES

1. Ability to learn and retain information at a fast pace preferred.

2. Strong organizational, planning, analytical and communication skills.

3. Other related skills and/or abilities may be required to perform this job.

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Category Project Management

Function Information Technology

Req ID JN -062024-121266