G-TECH Services, Inc. Intermediate Manufacturing Applications & Infrastr in Dundee, Michigan
Intermediate Manufacturing Application & Infrastructure Specialist provides technical and project support for plant IT applications and daily activities. Responsibilities include but are not limited to:
Assist in support of corporate IT sponsored application integration, change management, incident management and problem resolution, meeting the objectives of manufacturing while minimizing lost production due to IT related issues.
Provide line of business support interfacing with IT team, Manufacturing Engineering, Production Control, and the local Union.
Provide day to day production support for IT systems, manufacturing and IT launch activities and upgrades while executing the IT strategic direction.
Perform implementation and 1st level support of mission critical plant applications. This includes a functional knowledge of all plant applications used by local plants, ability to troubleshoot system issues, manage and/or configure application and application access. This includes but is not limited to Broadcast, FIS, AVI, PFS, PFCS, MPTS, Mainframe Systems, Royal Tool, Andon, OPC (Kepware), SGPP (ProcessVue), Mercury, MDT, Factory Asset Center, and QAS.
ability to work a flexible schedule, including nights, weekends, and holidays
on an as-needed basis.**
Bachelor's degree in Engineering /Computer Science or Information Technology (IT) related field.
3+ years of previous work experience in an IT support role.
In depth knowledge of Windows 10 OS, Microsoft Office Suite, hardware and software administration, and the Google Application Suite.
Strong troubleshooting and critical thinking skills.
Working knowledge of incident/change management.
Excellent customer service and communication skills.
Self-Motivated and able to adapt and learn quickly while on the job.
Project Management experience is a plus.
Knowledge and experience with ITIL process and procedures.
3+ years IT support experience in a manufacturing environment.
Category UAT / Training
Function Information Technology
Req ID JN -022021-115408