Job Information

G-TECH Services, Inc. Billing & Collections Supervisor in Farmington Hills, Michigan

Job Functions

  • Talking to customers regarding questions on their invoice

  • Handling escalated calls from other team members (with responsibility to resolve them and with authority to make credits adjustments, etc.)

  • Handling phone calls with delinquent customers

  • Provide excellent and considerate customer service

  • Document and report all collection efforts on past due accounts

  • Track customer’s questions, and report on common issues

  • Lead a small team and ensure continued high productivity

  • Look to improve processes and optimize work flow

  • Support company culture of Accountability, Customer Centric, Teamwork, Integrity, and Vision (ACTIV)

  • Perform other miscellaneous functions of a supervisor in this role

Job Requirements

  • Positive demeanor and outstanding customer service skills

  • Knowledge of billing and collections procedures

  • Excellent written and verbal communication abilities

  • Strong attention to detail, goal oriented

  • Prior customer service experience

  • Accounts Receivable knowledge / experience

  • Team Leadership experience a plus

  • Experience handling escalated calls a plus

Category Analyst

Function Information Technology

Req ID JN -042019-111207

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