Job Information

G-TECH Services, Inc. Customer Support Specialist II in Farmington Hills, Michigan


  • Work together with Customer Support Team to manage the flow of communication and inquiries from our customer base utilizing our customer management software

  • Handle in-bound inquiries from customers, both via telephone and email

  • Provide first/second tier technical support (password resets, website help, etc)

  • Work with field sales team, billing, and compliance departments as needed

  • Work with customer onboarding team to balance flexible workloads

  • May include occasional after-hours support


  • 2-5 years of experience in a customer service function strongly preferred

  • Excellent communication and customer service skills, both written and oral

  • Highly organized and high attention to detail

  • Flexible, highly accountable, and effective under pressure in a fast-paced environment

  • Strong ability to work well in a team environment

Category IT Helpdesk / Support

Function Information Technology

Req ID JN -042019-111204

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