G-TECH Jobs

Job Information

G-TECH Services, Inc. Implementation Specialist in Farmington Hills, Michigan

Responsibilities

  • Manage the implementation of new and existing clients from beginning-to-end

  • Partners with management and team to determine training needs for internal and external clients.

  • Provide guidance and support to clients on business process improvement and best practices during implementation in order to ensure high success and client adoption of the software.

  • Act as the primary point of contact for clients throughout implementation and for designated clients post implementation.

  • Act as an escalation point for client concerns and facilitate internal communications as needed during implementation process

  • Direct and perform follow-up as necessary to complete projects and elicit customer satisfaction.

  • Follow installation and implementation standards, project plans, and related documentation to ensure a high level of success during the implementation process.

  • Contribute as a positive member of the Implementation team by supporting all members of the team in a productive and constructive manner.

  • Conducts training sessions with clients as a part of implementation process.

  • Track and record all communications with clients.

  • Exchange routine information with members of setup, implementation, and support team, including priorities, timeliness and issues as they arise.

Preferred Qualifications

  • 1 to 3 years of experience working in a client service/customer service environment

  • High School diploma or equivalent in education and experience. Bachelor’s degree preferred

  • Proven ability to maintain focus and work effectively with multiple demands

  • Ability to work independently and as a team to accomplish tasks

  • Strong client relationship skills

  • Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards

  • Excellent communication skills both verbal and written

  • Must be able comfortable on the phone

Category IT Helpdesk / Support

Function Information Technology

Req ID JN -042019-111205

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