G-TECH Services, Inc. Implementation Specialist in Farmington Hills, Michigan
Manage the implementation of new and existing clients from beginning-to-end
Partners with management and team to determine training needs for internal and external clients.
Provide guidance and support to clients on business process improvement and best practices during implementation in order to ensure high success and client adoption of the software.
Act as the primary point of contact for clients throughout implementation and for designated clients post implementation.
Act as an escalation point for client concerns and facilitate internal communications as needed during implementation process
Direct and perform follow-up as necessary to complete projects and elicit customer satisfaction.
Follow installation and implementation standards, project plans, and related documentation to ensure a high level of success during the implementation process.
Contribute as a positive member of the Implementation team by supporting all members of the team in a productive and constructive manner.
Conducts training sessions with clients as a part of implementation process.
Track and record all communications with clients.
Exchange routine information with members of setup, implementation, and support team, including priorities, timeliness and issues as they arise.
1 to 3 years of experience working in a client service/customer service environment
High School diploma or equivalent in education and experience. Bachelor’s degree preferred
Proven ability to maintain focus and work effectively with multiple demands
Ability to work independently and as a team to accomplish tasks
Strong client relationship skills
Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards
Excellent communication skills both verbal and written
Must be able comfortable on the phone
Category IT Helpdesk / Support
Function Information Technology
Req ID JN -042019-111205