G-TECH Services, Inc. Set Up Specialist in Farmington Hills, Michigan
Manage the setup of new and existing clients from beginning-to-end
Timely execution of client setups
Partners with management and team to determine needs for internal and external clients.
Follow installation and setup standards, project plans, and related documentation to ensure a high level of success during the setup process.
Follow up with 3rd Party Affiliates to ensure timely setups.
Responsible for 3rd Party Reporting
Works with implementation team
Contribute as a positive member of the team by supporting all members of the team in a productive and constructive manner.
Track and record all setup activity with clients.
Exchange routine information with members of setup, implementation, and support team, including priorities, timeliness and issues as they arise.
Meet departmental SLA’s for deliverables.
Other duties as assigned.
Experience, Skills, and Knowledge
1 to 3 years of experience working in a client service/customer service environment preferred
High School diploma or equivalent in education and experience. Bachelor’s degree preferred
Proven ability to maintain focus and work effectively with multiple demands
Ability to work independently and as a team to accomplish tasks
Strong client relationship skills
Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards
Excellent communication skills both verbal and written
Must be comfortable on the phone
Category IT Helpdesk / Support
Function Information Technology
Req ID JN -042019-111208