G-TECH Jobs

Job Information

G-TECH Services, Inc. Set Up Specialist in Farmington Hills, Michigan

Responsibilities

  • Manage the setup of new and existing clients from beginning-to-end

  • Timely execution of client setups

  • Partners with management and team to determine needs for internal and external clients.

  • Follow installation and setup standards, project plans, and related documentation to ensure a high level of success during the setup process.

  • Follow up with 3rd Party Affiliates to ensure timely setups.

  • Responsible for 3rd Party Reporting

  • Works with implementation team

  • Contribute as a positive member of the team by supporting all members of the team in a productive and constructive manner.

  • Track and record all setup activity with clients.

  • Exchange routine information with members of setup, implementation, and support team, including priorities, timeliness and issues as they arise.

  • Meet departmental SLA’s for deliverables.

  • Other duties as assigned.

Experience, Skills, and Knowledge

  • 1 to 3 years of experience working in a client service/customer service environment preferred

  • High School diploma or equivalent in education and experience. Bachelor’s degree preferred

  • Proven ability to maintain focus and work effectively with multiple demands

  • Ability to work independently and as a team to accomplish tasks

  • Strong client relationship skills

  • Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards

  • Excellent communication skills both verbal and written

  • Must be comfortable on the phone

Category IT Helpdesk / Support

Function Information Technology

Req ID JN -042019-111208

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