Job Information

G-TECH Services, Inc. Tier II Technical Support (Document Management Systems) in Houston, Texas

We have a long-term contract opportunity for an Engineering Document Management Systems Support SME. You will use your mix of product support, troubleshooting, and Windows/SQL Server technical skills to support, configure, and evangelize a multi-year, global deployment of engineering document management best practices.

The ability to work independently with minimal supervision and to provide effective remote support is essential.

Activities :

  • Manage operations of 50+, 24/7 global document management Windows servers located in the North American, European and Asian regions.

  • Provide regional Level 1 and Level 2 customer support.

  • Work with IT and the software vendor to deploy new servers, coordinate software updates, troubleshoot operational issues and provide input to architectural design decisions.

  • Implement and support related software apps, including functions such as user management, metadata quality and reporting.

  • Prepare training materials, conduct training and demonstrate the product.

  • Support Project Managers’ activities as required.

Required Skills:

  • Bachelor’s or Associate degree in a technical field, or minimum 5 years equivalent technical experience.

  • Minimum 3 years’ experience administering or providing level II support for an enterprise software product.

  • Technical experience operating Windows Server OS and Microsoft SQL Server.

  • Practical experience writing basic SQL queries.

  • Demonstrated patience and confidence while interacting with customers.

  • Demonstrated ability to quickly learn new technologies.

  • US citizenship is required.

Preferred Skills:

  • Document management experience in a process manufacturing or engineering company

  • Technical experience in technologies such as .NET, VB, PowerShell, Python or other structured programming.

  • Independent, self-starter who requires minimal supervision and can drive tasks remotely.

  • Experience in Microsoft Azure services a plus

Category Project Management

Function Information Technology

Req ID JN -032021-115612

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