G-TECH Services, Inc. Tier II Technical Support (Document Management Systems) in Houston, Texas
We have a long-term contract opportunity for an Engineering Document Management Systems Support SME. You will use your mix of product support, troubleshooting, and Windows/SQL Server technical skills to support, configure, and evangelize a multi-year, global deployment of engineering document management best practices.
The ability to work independently with minimal supervision and to provide effective remote support is essential.
Manage operations of 50+, 24/7 global document management Windows servers located in the North American, European and Asian regions.
Provide regional Level 1 and Level 2 customer support.
Work with IT and the software vendor to deploy new servers, coordinate software updates, troubleshoot operational issues and provide input to architectural design decisions.
Implement and support related software apps, including functions such as user management, metadata quality and reporting.
Prepare training materials, conduct training and demonstrate the product.
Support Project Managers’ activities as required.
Bachelor’s or Associate degree in a technical field, or minimum 5 years equivalent technical experience.
Minimum 3 years’ experience administering or providing level II support for an enterprise software product.
Technical experience operating Windows Server OS and Microsoft SQL Server.
Practical experience writing basic SQL queries.
Demonstrated patience and confidence while interacting with customers.
Demonstrated ability to quickly learn new technologies.
US citizenship is required.
Document management experience in a process manufacturing or engineering company
Technical experience in technologies such as .NET, VB, PowerShell, Python or other structured programming.
Independent, self-starter who requires minimal supervision and can drive tasks remotely.
Experience in Microsoft Azure services a plus
Category Project Management
Function Information Technology
Req ID JN -032021-115612