G-TECH Services, Inc. Hardware Support Product SME in Lake Jackson, Texas

Responsible for activities relating to the support of mobile user hardware globally. The role will assist with implementation and support of specified hardware globally. This will include managing the stockpiling, warehousing, shipping, and purchasing or leasing of both hardware, associated software, and hardware support.

  • Responsible for managing the care and troubleshooting of hardware including mobile kiosks, field cameras, RFID, bar coding hand held devices, and all others as specified by TES IT, but not necessarily server or workstation hardware.

  • Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices.

  • Partner with other team members to ensure proper documentation of work processes, client requests, and troubleshooting results.

  • Perform predictive and preventative maintenance (PPM) and health checks on hardware in a timely fashion.

  • Understand and follow all identified TES IT work processes.

  • Complete project work to rollout new hardware.

  • Track and redeploy assets.

  • As required, provide training and knowledge transfer to support team members.

  • Escalation to additional support resources, both internal and external, and follow-up as necessary.

Education/Certification Requirements

  • Bachelor’s Degree (preferred, but not required)

Job Information

  • Expected to provide the necessary services on a Monday-through-Friday basis

  • Infrequent travel to the other sites may be needed.

  • Will require frequent remote interactions with team members and external suppliers.

Technical Knowledge

Helpful to have the following skills, but not required:

  • 6+ months experience diagnosing, troubleshooting, or repairing technology products

  • Basic knowledge of computer operating systems such as Windows, Linux, Android, iOS

  • Basic computer hardware knowledge (CPU, motherboard, expansion cards, storage/memory technologies, etc.)

  • Basic system administration skills

  • Experience actively using and learning about electronics

Soft Skills

  • Teamwork

  • Aptitude for user support

  • Good at troubleshooting

  • Collaboration with the customers on their needs and expectations

  • Meeting timelines

  • Strong ability to prioritize and multi-task in a fast-paced environment

Category Analyst

Function Information Technology

Req ID JN -012019-110510

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