G-TECH Services, Inc. Hardware Support Product SME in Lake Jackson, Texas
Responsible for activities relating to the support of mobile user hardware globally. The role will assist with implementation and support of specified hardware globally. This will include managing the stockpiling, warehousing, shipping, and purchasing or leasing of both hardware, associated software, and hardware support.
Responsible for managing the care and troubleshooting of hardware including mobile kiosks, field cameras, RFID, bar coding hand held devices, and all others as specified by TES IT, but not necessarily server or workstation hardware.
Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices.
Partner with other team members to ensure proper documentation of work processes, client requests, and troubleshooting results.
Perform predictive and preventative maintenance (PPM) and health checks on hardware in a timely fashion.
Understand and follow all identified TES IT work processes.
Complete project work to rollout new hardware.
Track and redeploy assets.
As required, provide training and knowledge transfer to support team members.
Escalation to additional support resources, both internal and external, and follow-up as necessary.
- Bachelor’s Degree (preferred, but not required)
Expected to provide the necessary services on a Monday-through-Friday basis
Infrequent travel to the other sites may be needed.
Will require frequent remote interactions with team members and external suppliers.
Helpful to have the following skills, but not required:
6+ months experience diagnosing, troubleshooting, or repairing technology products
Basic knowledge of computer operating systems such as Windows, Linux, Android, iOS
Basic computer hardware knowledge (CPU, motherboard, expansion cards, storage/memory technologies, etc.)
Basic system administration skills
Experience actively using and learning about electronics
Aptitude for user support
Good at troubleshooting
Collaboration with the customers on their needs and expectations
Strong ability to prioritize and multi-task in a fast-paced environment
Function Information Technology
Req ID JN -012019-110510