Job Information

G-TECH Services, Inc. Technician 5 in Madison Heights, Michigan

Job Responsibilities:

  • Interface directly with the client, internal and external authoring teams, on-site validation teams, and other regional members around the globe to produce publications

  • Support efforts to resolve customer concerns related to labor time guides, bulletins, service manual, etc.

  • Create change request documents to communicate Labor Time Guide updates to authoring team for processing

  • Verify source documents for accuracy

  • Manage new and current specification and reference documents as related to the role

  • Apply automotive knowledge and utilize multiple source files in order to identify appropriate content for use in publications

  • Support Labor Time Guide impacted special projects

  • Conform to security policies and data integrity

  • Respond respectfully to requests for information

  • Ensure accurate and proper reporting on project progress to leadership

  • Support meetings as required


  • Excellent oral and written communication skills

  • Ability to multi-task, and manage time efficiently, to meet deadlines

  • Decision making and problem-solving skills

  • Ability to work in an office setting

  • Willing to take ownership of responsibilities and continuously look for improvement

  • Well organized and possess great attention to detail

  • Positive attitude toward change, and inevitable mid-project course corrections

  • Demonstrate ability to work in a fast-paced environment, with minimal supervision

  • Possess a willingness to learn and ability to be mentored


  • Associates degree or equivalent. Bachelor’s degree preferred

  • 2-5 years of similar work experience, experience with database functionality preferred

  • Previous experience with GM vehicle service and service information preferred

  • Exceptional PC skills and intermediate knowledge of MS Office (i.e. MS Access, Word, Excel, etc.)

  • Database knowledge and skills, with the ability to create reports and run queries

  • Working knowledge of automotive service industry, service equipment and shop safety

Category Analyst

Function Information Technology

Req ID JN -052020-114206

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