Job Information

G-TECH Services, Inc. Business Analyst 1 in Romulus, Michigan

IT Operations Support/Technical Support

Minimum 3 years experience

Support GM managed LAN and WAN network infrastructure Hardware

Support Wireless network and end device configuration / replacement

Support the GM managed Supplier network

Support GM DAS network and plant radio system

Support Voip and analog phone devices

Collaborate with plant engineering / maintenance for network support including the IECN network

Interface to the plant business personnel, outside vendors, launch teams, as well as the Global Telecom engineering staff

Perform and Support network Change Controls as required

Maintain plant network and device documentation

Troubleshoot all network incidents and device issues

Perform CISCO switch, AP and WhereNet hardware configuration / replacement

Configure network switch ports for IT devices

Support infrastructure project work you're leading

Complete plant network ticket requests

Maintain IP addresses and DDI entries

Manage assigned network projects

Manage Cornerstone network items

Maintain asset management for network equipment including network spares

Maintain all monitoring tools to ensure all devices are being monitored and notifications are in place

Work Site Description: This role will perform tasks requiring on-site support for basic level requests for applications, IT devices, clients, network, and infrastructure support. End user support involves an evolving set of tools to remotely analyze and resolve issues. In many cases each day, however, this support also involves visits to the end device on the manufacturing floor. Employees should expect to spend a portion of the day on their feet, performing physical tasks that include lifting and climbing up stairs and vertical ladders to screen guarded environments.

Category IT Helpdesk / Support

Function Information Technology

Req ID JN -082022-118363

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