Job Information

G-TECH Services, Inc. Business Analyst in Southfield, Michigan

Will this position be required to work onsite for any reason at any time? Yes, vaccination will be required.


Responsible for delivering services that optimize the overall performance of business through providing support on operations performance reporting, remediating operational and technical process issues, supporting process optimizations and governance forums to ensure effective communication and transparency with business partners.

Support for the Issue Management forum including responsibility to coordinate updates and status tracking of reported issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  1. Support the Issue Management forum by investigating and documenting issues, ensuring appropriate remediation steps are identified and executed, coordinating identification of short/long term solutions and provide reporting on trends

  2. Support development of issue reporting (monthly, yearly, open enrollment focus,)

  3. Provide data extracts related to issue trends to leadership

  4. Schedule ad hoc meetings with the business and/or IT to quickly remediate complex issues.

  5. Prepare for annual open enrollment cycle and ensure appropriate areas are aware of key dates and expectations.

  6. Develop and improve work flows and business processes within business area(s) that have responsibility to improve customer service and business processes that areas decrease operational costs and improve overall quality.

  7. Develop and maintain an effective working relationship with internal customers.

Category Analyst

Function Information Technology

Req ID JN -082022-118361

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