G-TECH Services, Inc. Customer Support Specialist in Southfield, Michigan

Responsibilities

Responsibilities

  • Work together with Customer Support Team to manage the flow of communication and inquiries from our customer base utilizing our customer management software

  • Handle in-bound inquiries from customers, both via telephone and email

  • Provide first/second tier technical support (password resets, website help, etc)

  • Work with field sales team, billing and compliance departments as needed

  • Work with customer on-boarding team to balance flexible workloads

  • May include occasional after hours support

Qualifications

Requirements

  • 2 years of experience in a customer service function strongly preferred

  • Excellent communication and customer service skills, both written and oral

  • Highly organized and high attention to detail

  • Flexible, highly accountable, and effective under pressure in a fast-paced environment

  • Strong ability to work well in a team environment

Work hours are 9:00 AM to 6:00 PM or 10:00 AM to 7:00 PM.

Overview

G-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients’ job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.

At G-TECH, we embrace a personalized approach to professional staffing, recognizing the important link between employee and employer satisfaction. We work tirelessly to connect qualified job seekers with positions that align with their career goals, skillsets and personalities. Upon placement, we support our employees throughout the duration of their assignments, providing them with a direct point of contact who serves as a dedicated advocate and sounding board. As our employees can attest, this approach is consistently effective in bettering the contract employment experience.

At G-TECH, our mission is simple: we are dedicated to connecting great people with great places to work.

ID 76977

# of Openings 1

Recruiter Chris Mikoliczeak

Category Information Technology (IT)

Recruiter Email cmikoliczeak@gogtech.com

Job Location US-MI-Southfield