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G-TECH Services, Inc. Manager, Application Analysis in Southfield, Michigan

As an IT Manager, you will Establish, Manage and Evolve application development technology and the software development process for speedy delivery of business requirements. You will help customers understand application features to accomplish their business goals and partner with Infrastructure teams to achieve great application performance. You will Align and Manage Development team activities with business priorities. You will liaise with internal and external teams to implement technologies based on business needs. You will Formulate and Define system scope and objectives through research and fact-finding activities. You will lead in the definition, development, testing and deployment of solutions based on requirements. You will build relationships with internal teams to embrace collaboration. You will coach and mentor team members to allow for their growth.

Outcomes and Activities:

  • Manage a team of Application Analyst and Quality Assurance professionals

  • Work with peers to share knowledge and evolve the practices of your team

  • Ensure clear information is collected for assignments.

  • Accurately categorize work to ensure it is directed appropriately.

  • Support prioritization processes led by the Project Management Office (PMO) or App Owner and provide input.

  • Engage in planning processes led by the PMO or App Owner. Provide effective estimates, manage workload, and keep leader aware of capacity to support new or existing work.

  • Minimize the need for customization by understanding business requirements and applying application domain expertise to solve problems.

  • Efficiently gather requirements, develop, test and deliver a quality product.

  • Perform assigned recurring tasks in a timely manner in order to maintain application health.

  • Identify opportunities to reduce recurring work where practical (and/or improve performance, reduce risk, etc.).

  • Perform requirements/solution design for initiatives involving multiple originations applications as well as systems outside of Originations technologies.

  • Remove roadblocks and escalate where appropriate.

  • Communicate clearly with team members, customers and leaders.

  • Remain compliant with our policies, processes and legal guidelines.

  • Rigorously assess and action the dimensions of Org. Health for which you have direct control in order to effectively coach your team and drive improved performance

  • Ensure your team consists of the Right People

  • Set and enforce Clear Expectations for your team

  • Monitor and evaluate team performance and continuously coach team members via the Performance Management process

  • Identify Training opportunities and act as the primary trainer on core Policies and Processes

  • Create a Right Environment as measured by departmental PULSE and GPTW survey scores

  • Set your team up for operational success by:

  • Getting close to the work and the people thru a mix of doing the work yourself and observing your team members doing the work

  • Deploying team members to handle the daily ebbs and flows of the work

  • Enforcing the proper application of department processes and policies

Competencies: The following items detail how you will be successful in this role.

  • Builds effective teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, builds a leadership team that advances organizational strategies. Enables cross functional teamwork; builds team spirit across the organization. Models teamwork; partners well with a wide range of leaders.

  • Courage: Steps up to address difficult issues, saying what needs to be said. For example, addresses actions that are inconsistent with the organization's core values. Makes tough or unpopular decisions for the good of the organization. Creates a culture that supports taking well-reasoned risks, regardless of the results.

  • Develops talent: Develops people to meet both their career goals and the organization's goals. For example, builds long-term succession for key roles. Builds a learning culture in the team; uses teachable situations to offer insightful coaching. Recommends and facilitates activities and assignments that help people grow.

  • Directs work: Gives direction, delegates, and removes obstacles in order to get work done.

  • Drives engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, generates commitment by appealing to people's values and goals. Creates a climate that makes work gratifying and enjoyable for most employees. Regularly celebrates progress and successes to motivate the team.

  • Drives results: Consistently achieves results, even under tough circumstances. For example, creates a feeling of energy and an emphasis on excellence in the team, using productive behaviors. Builds a strong sense of urgency to exceed goals and beat deadlines. Ensures that the team pushes through obstacles and establishes a superior track record.

  • Drives vision and purpose: Paints a compelling picture of the vision and strategy that motivates others into action.

  • Ensures accountability: Holds self and others accountable to meet commitments. For example, emphasizes accountability, measures organizational performance against goals, addresses poor team performance, does not accept blaming others or excuses.

  • Instills trust: Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, is a role model for honesty and transparency, promoting trust in the organization and its leadership? Demonstrates dependability and builds an organization with a reputation for living up to its commitments.

  • Manages conflict: Handles conflict situations effectively, with a minimum of noise. For example, anticipates potential conflicts and addresses them early. Swiftly addresses behaviors leading to destructive conflict; gives guidance on how to handle these situations more successfully; builds greater understanding and appreciation despite conflict.

  • Plans and aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. For example, makes nimble plans accounting for a range of risks and contingencies. Achieves greater cohesion, integration, and alignment between own group and other areas. Both persistent in adversity and nimble in change.

  • Strategic mindset: Sees ahead to future possibilities and translates them into breakthrough strategies. For example, is a strong big picture thinker; makes frequent, clear references to the organization's vision and strategy and the efforts required to drive them forward. Effectively integrates long-term opportunities and challenges with day-to-day activities.

Requirements:

  • Bachelor’s Degree.

  • Minimum of 5 years in leading project teams.

  • Minimum of 5 years as an Application Analyst or Business Analyst

  • Proven experience as an effective mentor.

  • Practical expertise in software Development lifecycle.

  • Acts as functional expert; stays current on best practices and applies them effectively.

  • Responds promptly and effectively to resolve incidents, tasks, and projects.

  • Shows initiative by working hard and smart.

  • Solves problems at the source by offering simple, working solutions.

  • Communicates changes clearly, concisely, and objectively (verbally & in writing).

  • Anticipates the impact of a change or project across multiple systems.

  • Manage and schedule the on-call rotation

  • Champions the current process and recommends data and process improvements.

Preferred Experience:

  • Be able to research and resolve a wide range of issues

  • Demonstrate a motivation and capability to teach others

  • Ability to gain trust of others and builds solid relationships across and vertically throughout the organization and relate well to all business users

  • Ability to communicate effectively (both written and verbal) with all levels

  • Worked in or familiar with Agile methodology

  • Experience using ServiceNow

  • Be self-motivated and directed.

  • Effectively prioritize and execute tasks in a high-pressure environment.

  • Be analytical with proven problem-solving abilities.

  • Be able to provide exceptional customer service.

Category Analyst

Function Information Technology

Req ID JN -092020-114638

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