G-TECH Services, Inc. Analyst General/Professional in Taylor, Michigan
Client is seeking engineering support to triage, manage and coordinate internal and external customer issues. The scope of work includes analyzing and tracking customer issues, review Non-Functional performance, execute the verification and validation process and methods, connect issues to appropriate engineers, and track/support development of corrective plans. * Review defect issues being submitted by customers, executives, VoCF fleet, etc. * Capture issues in Jira, as appropriate and provide detailed responses. * Triage each issue to identify root cause. This might require interviewing of drivers, capturing CAN logs, collecting Charles proxy logs, and/or reviewing cloud transactions. * Create 5D’s as needed to document issues and support the drive to resolution.
- Work with key stakeholders to define issue and add to backlog - Own creating Jira tickets, tracking and facilitating meetings to obtain updates - Manage/prioritize backlog of current issues/ enhancements - Collaborate with software development teams during development to clarify feature objectives and address questions, dependencies, and gaps - Work closely with stakeholders to plan, launch and implement deliverables on time and in accordance to specifications and requirements - Consume customer, team and client feedback and align to business needs - Strong oral and written communication, organization, time management and analytical/problem solving skills - Strong facilitation and follow-up skills
- Automotive Industry experience - Self-motivated, flexible, adaptable to change - Clear focus, decisiveness and strong initiative to deliver results - Experience with complex technical product delivery and requirements gathering/analysis - Ability to communicate to business requirements to technical team - Preferred experience working in Agile software development environment and with cross-functional teams
- Bachelor’s degree or equivalent work experience
- Engineering or Business bachelor's degree - 1-3 years’ experience in automotive industry
Category Automotive Connectivity
Req ID JN -102021-116580