G-TECH Services, Inc. Operations Coordinator in Toledo, Ohio
Lead day-to-day execution with drivers, dispatcher, and call takers to execute the non-emergency medical transport business in the SE Michigan area
Communicate with dispatcher, driver, and customers to ensure on-time transportation of customers.
Primary interface/point of contact for Drivers within your defined region
Work with external and internal partners for local fleet, facilities, and equipment management and maintenance.
Assist with the development and implementation of driver policies and procedures.
Work with drivers on continuous improvement to drive improved customer experience, driver experience, and metrics.
Train drivers in all aspects of job function.
Become a regional master trainer / certified trainer for key training activity.
Set driver’s hours to support the following day’s runs/schedule.
Communicate drivers scheduled hours for the following day on a daily and timely basis.
Ensure appropriate driver staffing levels. Hire as required.
Monitor and react in real time to the status of the schedule and ongoing performance to metrics.
Ensure the daily manifest and activities are properly updated, recorded, and provided to the team.
Prior supervisory experience preferred (Proven experience)
NEMT related experience (supervisor, driver, or dispatching), delivery service experience, MP&L/routing/expediting or manufacturing processes experience required.
Detail oriented and organized.
MS Excel proficiency.
Ability to work with custom software systems provided for dispatching & routing.
Fast learner, mindset for efficiency, accuracy and trustworthiness.
Ability to communicate clearly and accurately.
Professional and courteous communication, team leader.
Enjoy working with people in a fast-paced environment to find real time solutions.
Proficiency in English.
Function Clerical / Administrative
Req ID JN -042019-111160