Job Information

G-TECH Services, Inc. Operations Coordinator in Toledo, Ohio

Job Description:

  • Lead day-to-day execution with drivers, dispatcher, and call takers to execute the non-emergency medical transport business in the SE Michigan area

  • Communicate with dispatcher, driver, and customers to ensure on-time transportation of customers.

  • Primary interface/point of contact for Drivers within your defined region

  • Work with external and internal partners for local fleet, facilities, and equipment management and maintenance.

  • Assist with the development and implementation of driver policies and procedures.

  • Work with drivers on continuous improvement to drive improved customer experience, driver experience, and metrics.

  • Train drivers in all aspects of job function.

  • Become a regional master trainer / certified trainer for key training activity.

  • Set driver’s hours to support the following day’s runs/schedule.

  • Communicate drivers scheduled hours for the following day on a daily and timely basis.

  • Ensure appropriate driver staffing levels. Hire as required.

  • Monitor and react in real time to the status of the schedule and ongoing performance to metrics.

  • Ensure the daily manifest and activities are properly updated, recorded, and provided to the team.


  • Prior supervisory experience preferred (Proven experience)

  • NEMT related experience (supervisor, driver, or dispatching), delivery service experience, MP&L/routing/expediting or manufacturing processes experience required.

  • Detail oriented and organized.

  • MS Excel proficiency.

  • Ability to work with custom software systems provided for dispatching & routing.

  • Fast learner, mindset for efficiency, accuracy and trustworthiness.

  • Ability to communicate clearly and accurately.

  • Professional and courteous communication, team leader.

  • Enjoy working with people in a fast-paced environment to find real time solutions.

  • Proficiency in English.

Category Logistics

Function Clerical / Administrative

Req ID JN -042019-111160

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