G-TECH Services, Inc. IT Senior Business Systems Analyst in Troy, Michigan
Duties: GENERAL SUMMARY: Under the general supervision of the Project Manager, Principal Business Analyst, or the Director, develops requirements analysis, use case reviews, fit/gap analyses, functional designs, business process re-engineering, and preliminary design reviews and critical design reviews with customers. You will communicate solutions, issues, and risks directly with technical management or other responsible entities to ensure a fully integrated solution across multiple work streams. The Senior Consultant Business Analyst is part of an IT team that is accountable for production support (including on-call duties in a 24x7 environment) as well as new projects. Note: This job description describes the general nature of the duties and requirements of the job. It is not intended to be an exhaustive list or to limit the supervisor's ability to modify work assignments as appropriate. The ideal candidate will have experience using analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient business processes and solutions that promote efficiency and enterprise-wide standardization. Must demonstrate the ability to mediate and bridge the relationship between technical and business stakeholders without compromising the needs of the solution users and the strategic goals of the organization. PRINCIPAL DUTIES AND RESPONSIBILITIES: · Subject matter expert (SME) in one or more applications’ capabilities and features for users, owners, and administrators of solutions. · Keeps abreast of new Tools & Technology and functionalities across the application(s). · Plans, designs and recommends business processes to improve and support business activities. · Assists with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs. · Facilitates meetings with clients to gather and document requirements and explore potential solutions. · Analyzes and documents client's business requirements and processes and communicates these requirements by constructing conceptual data and process models, including data dictionaries and volume estimates from organization. · Collaborates with work teams, departments, system leadership, staff, other IT groups, and technology vendors to define needs and facilitate solutions. · Provides input into developing and modifying systems to meet client needs and develops business specifications to support these modifications. · Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design. · Assists in analyzing testing results throughout the project. · Participates in technical reviews and inspections to verify 'intent of change' is carried out through the entire project. · Assists in coordinating business analyst tasks on information technology projects, problem tickets and provide support to other team members. · Provides support, escalation response to production problem issues/errors. Performs root cause analysis and application resolution. · Provides on call second-level escalation response for client issues and application problem tickets · Assists in providing time estimates for project related tasks. 3 · Lead and conduct conference room pilots and demonstrations. · Demonstrate solutions to client in a workshop setting. · Occasionally trains end users · Assignment of work and development of less experienced team members. · Ensure proper documentation and on-time delivery of all functional artifacts and deliverables.
Skills: Three (3) years of applicable work experience required; 5-7 years applicable experience in a Healthcare setting preferred. Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below: Ÿ Communication Ÿ Ownership Ÿ Understanding Ÿ Motivation Ÿ Sensitivity Ÿ Excellence Ÿ Teamwork Ÿ Respect Must practice the customer skills as provided through on-going training and in-services Must possess the following personal qualities: Ÿ Be self-directed Ÿ Be flexible and committed to the team concept Ÿ Demonstrate teamwork, initiative and willingness to learn Ÿ Be open to new learning experiences Ÿ Accepts and respects diversity without judgment Ÿ Demonstrates customer service values KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: · Expertise with Oracle PeopleSoft v9.x HR and/or Finance/Supply chain application modules · Experience on at least two (2) major PeopleSoft implementations or upgrades · Demonstrated experience with PS Query, SQL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED · 2-3 years of experience requirements gathering, analyzing and documenting with SharePoint, Web Application, Intranet or Internet development projects · 2 years of experience documenting user design requirements for user interface in SharePoint, Web Application, Intranet or Internet implementations or upgrades · 1 year of experience with SharePoint 2010/2013 enterprise implementations preferred · Exposure to agile development methodologies · Exposure to application security technologies and approaches · Demonstrated knowledge of business analyst industry trends and standards · Team Foundation Server (TFS) or experience with similar code and documentation control tools is preferred · Proven ability to peer review functional and technical tasks · Excellent communication and interpersonal skills · Proven ability to work independently and as a team member. · Ability to be flexible and work analytically in a problem-solving environment. · Good communication (written and oral) and interpersonal skills. · Good organizational, multi-tasking, and time-management skills. · Experience/exposure to the System Development Life Cycle (SDLC) · Experience in application programming or application support preferred CERTIFICATIONS: o Experience/exposure to the Business Analysis Body of Knowledge (BABOK), certification is highly preferred WORKING CONDITIONS: Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
Function Information Technology
Req ID JN -022020-113817