G-TECH Jobs

Job Information

G-TECH Services, Inc. Technical Support Specialist in Walled Lake, Michigan

Responsibilities:

  • Handling customer technical support cases through phone and email submission

  • Updating the company website with tech tips, brief documents or video tutorials

  • Evaluating system potential through assessing compatibility of new programs with existing programs

  • Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations

  • Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action

  • Maintain client confidence by continually furthering education on the Green Industry and software best practices

  • Preparing reference material for users by drafting operation instructions

Requirements:

  • At least three years of experience in software technical support

  • Experience with SQL

  • High school diploma required; technical certifications are a plus

  • A degree in computer science or a related field is preferred

Category IT Helpdesk / Support

Function Information Technology

Req ID JN -062020-114235

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